Firstsource Walkin | Technical Customer Support (Voice & Non Voice) | Bangalore

Firstsource Freshers and Experienced Walkin Drive in Bangalore For Technical Customer Support (Voice & Non Voice) On 14th August 2025. BE, BTech, BCA Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Job Position: Technical Customer Support (Voice & Non Voice)

No.of Openings: 50

Experience: Freshers/Experienced

Salary: Upto Rs. 3,00,000/- per annum

Qualification: BE, BTech, BCA

Job Description:

• Firstsource is hiring for Technical Customer Support (Voice & Non Voice) – Bangalore.
• As a Customer Support Executive in the Voice & Non-Voice Process, you will play a crucial role in assisting customers across multiple channels.
• Youll leverage your technical skills and knowledge to handle voice calls and digital support channels (such as email, chat, and social media) to resolve customer inquiries, troubleshoot technical issues, and provide accurate product/service information.

Key Responsibilities: Voice Process

• Manage inbound and outbound customer calls, addressing technical queries and troubleshooting issues.
• Assist customers with setup, configurations, and problem resolution, ensuring timely and effective solutions.
• Maintain professional and empathetic communication with customers, ensuring a positive experience.

Key Responsibilities: Non Voice Process

• Respond to customer queries via email, chat, and other online communication platforms.
• Document interactions with customers, providing accurate feedback and updates to the support team.
• Provide efficient issue resolution and ensure a seamless follow-up process.
• Resolve complex technical issues related to products and services, and escalate when necessary.
• Ensure the smooth delivery of service in line with company quality standards.
• Provide insights and suggestions to improve customer service processes.

Eligibility Criteria:

• Bachelor’s Degree in Engineering (BE/BTech) or Computer Applications (BCA) is mandatory.
• Freshers with a technical background or up to 1-2 years of experience in customer support or a related technical field.

Skills:

• Strong technical knowledge and troubleshooting skills.
• Excellent communication skills (verbal and written).
• Ability to work under pressure while maintaining quality and efficiency.
• Proficiency in MS Office and internet-based applications.
• Analytical mindset with problem-solving capabilities.

Note:

• Carry 2 CV Prints with HR “MANSI” on it before submitting.

Walkin Date: 14th August 2025

Walkin Time: 11.30 AM to 3.00 PM

Walkin Venue & More Details:

• Check Here

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