Trellix Recruitment | Technical Support Apprentice | Bangalore

Trellix Recruitment in Bangalore For Technical Support Apprentice Position. Bachelor’s Degree candidates are eligible to apply for this job. More details regarding Trellix Bangalore Job Openings is given below.

Company Name: Trellix

Job Location: Bangalore

Job Category: IT | Software

Job Position: Technical Support Apprentice

Qualification: Bachelor’s Degree

Job Description:

• Trellix is hiring for Technical Support Apprentice.
• Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base.
• Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success.

Key Responsibilities:

• Act as the first point of contact for corporate/enterprise customers of Trellix.
• Handle real-time voice calls and portal cases and respond in a timely manner.
• Work in a team with assorted expertise.
• Update customers on progress of their cases on a regular-basis.
• Leverage team members’ expertise to deliver resolutions to customers in a timely manner
• Maintain a friendly, open, approachable, positive attitude.
• Willingness to work in 24×7 rotational shifts (including night shifts) is a must.

Technical Skills:

• Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
• Basic networking knowledge.
• Beginner level knowledge on Linux is preferred.
• Knowledge of computer security procedures and protocol.
• Exposure to security concepts is an advantage.

Communication Skills:

• Excellent verbal & written communication skills is a MUST.
• Be able to effectively communication with global customers over phone & email.

How To Apply:

• Registrations are closed

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