CSS Corp Hiring Freshers in Bangalore As Technical Support Engineer On November 2016

Company Name: CSS Corp

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 1 year)

Job Category: IT | Software

Job Position: Technical Support Engineer

Qualification: Any Graduation

Eligibility Criteria:

• Excellent Written and Verbal Communication Skills.
• Problem solving skills.
• Customer service skills.
• Proficient in multitasking.
• Time management.
• Professionalism.
• Customer Care experience with Business Customers.
• Follow-up Skills.
• PC Skills (Word, Excel, PowerPoint, Outlook).
• Flexibility.
• Dependability.
• Excellent Customer Service Skills.
• Self-managing, self-directing.
• Quick to Learn New Skills.
• Team Worker.
• Intermediate to Advanced Analytical Skills.
• Persistent with Tasks.
• Calm and Patient under Pressure.
• Ability to master new tasks with minimal training.
• Knowledge and understanding of ATT various networks and infrastructures.
• Knowledge of Customer Networks including any and all technologies.

Job Description:

• Handles inbound and outbound calls.
• Actively troubleshoot and diagnose problems.
• Interact with Telco Carriers and Customers to report events and/or resolution of events.
• Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
• Escalate or handoff tickets to appropriate group or center.
• Ability to fully document information in AT&T’s Trouble Ticketing application.
• Possess excellent communication and customer interface skills.
• Utilize available AT&T tools that are provided i.e., manuals, web-based documentation.
• Participate in monthly account reviews as needed.
• Tier I technical support for Hosting and Applications Services, e.g.  BAS/TAG and MHO Services, and other services to be handled in the Durham, NC center over time.
• Act as a front-line interface to AT&T business Customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers.
• Working Hours: 05:30 AM till 02:30 PM and 08:30 AM till 05.30 PM

How To Apply: Apply For This Job.

Join Bangalore Freshers Jobs Facebook Group