Accenture Recruitment | IT Customer Service New Associate (0-1 year) | Hyderabad

Accenture Recruitment in Hyderabad For IT Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.

Company Name: Accenture

Job Location: Hyderabad

Job Position: IT Customer Service New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

Job Description:

• Accenture is hiring for IT Customer Service New Associate.
• Work Location: Hyderabad.

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLAs.
• Candidate who is good in email and chat process who is good in typing is what is preferred here.
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• Primary skill – Service Desk Non-Voice Support – P1.
• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.

Skill Required:

•  Email – Service Desk Non-Voice Support.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

How To Apply:

• Apply For This Job

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