Genpact Recruitment | Customer Support (Voice Process) | Graduation | Hyderabad

Genpact Recruitment Freshers and Experienced in Hyderabad For Customer Support (Voice Process). Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Experience: Freshers / 0 to 3 years

Job Position: Customer Support (Voice Process)

Qualification: Any Graduation

Job Description:

• Genpact is inviting applications for Process Associate, Customer Service (Hindi & English).

Minimum Qualifications:

• Graduate (Any Discipline).
• Freshers are eligible.

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analysing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

How To Apply:

• Registrations are closed

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