Accenture Freshers Recruitment | Associate (Service Desk Non Voice Support) | Delhi / NCR, Gurgaon
Accenture Freshers Recruitment in Delhi/NCR and Gurgaon For Associate (Service Desk Non Voice Support). Any Graduate Freshers are eligible to apply for this job. More details regarding Accenture Delhi/NCR and Gurgaon Freshers Job Openings is given below.
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Company Name: Accenture
Job Location: Delhi/NCR, Gurgaon
Job Category: BPO
Job Position: Associate (Service Desk Non Voice Support)
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Designation: Management Level – Associate.
- Skill Required: Query Management – Service Desk Non-Voice Support.
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Eligibility Criteria:
We are looking for individuals who have the following skillset
- Adaptable and flexible.
Job Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your team and direct supervisor.
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
- You will be required to help in the overall team’s workload by managing your deliverables and help the team when required.
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Note:
- Females Preferred.
- Please note this role may require you to work in rotational shifts or graveyard shifts.