HCL Hiring Freshers in Hyderabad As Analyst On August 2018

HCL Technologies freshers and experienced job openings in Hyderabad for Analyst Position. Graduate Freshers are eligible fir this job. More details regarding this job is given below.

Company Name: HCL Technologies

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 1 year)

Job Category: BPO

Job Position: Analyst

Qualification: Any Graduation (UG)

Job Description:

• To maintain high login Efficiency (Availability) for customers.
• To resolve tickets within agreed SLA of ticket volume and time.
• To update worklogs and follow shift/ escalation process and process compliance.
• Work on value adding activities such Knowledge base update & self development.
• To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.

How To Apply: Apply For This Job.

About HCL Technologies:

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 124,000+ ‘Ideapreneurs’ working in 41 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. Company Website: www.hcltech.com.

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