Wipro Freshers Recruitment | Service Desk Associate | Hyderabad, Bangalore, Pune

Wipro Freshers Recruitment in Hyderabad, Bangalore, Pune For Service Desk Associate Position. Graduates are eligible to apply for this job. More details regarding Wipro Hyderabad, Bangalore, Pune Freshers Job Openings is given below.

Company Name: Wipro

Job Location: Hyderabad, Bangalore, Pune

Role Category: IT & Information Security

Job Position: Service Desk Associate

Experience: Freshers

Qualification: Graduation

Job Description:

• Wipro Hiring Fresher – Service Desk Associate – Hyderabad, Bangalore, Pune.
• Role: SD Administrator.
• Shifts: Rotational – 24/7 (5 days WFO).
• Mode: Work From Office.

Eligibility Criteria:

• Looking for freshers with good technical knowledge & excellent English communication skills (Technical Graduates Preferred).

Job Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Key Skills:

• Computer Science.
• Technical Support.
• English.
• IT Helpdesk.
• Technical Process.
• Computer Skills.

How To Apply:

• Registrations are closed

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