Tata Communications Hiring BE, BTech Freshers in Pune On November 2016

Company Name: Tata Communications

Job Location: Pune

Experience: Freshers/Experienced (0 to 3 years)

Job Position: Customer Service Executive

Qualification: BE, BTech (IT, EXTC)

Eligibility Criteria:

• Knowledge of TDM /Voip technologies.
• Switching, Transmission, IP  knowledge.
• Hands on switch experience preferably Sonus.
• Complaint Management, 24×7 NOC operations.
• Protocol: SS7, SIP.
• Responsible to Manage the shift for International Voice NOC.
• Good analytical skills and required excellent communications skills.

Job Description:

• The incumbent would be responsible for Handling International wholesale /Retails Voice carrier /customer’s complaints at Level 2 NOC.
• Candidate required for International Voice Noc with solid knowledge about International Voice transit services business support team.

Job Responsibilities:

• Voice complaint troubleshooting & resolution with help of various telecom tools
• Network Monitoring and analysis.
• Proactive network alarm analysis and reporting.
• Initiate and participate in various CSAT activities.
• Escalation/incident  handling and management from service assurance perspective till the closure of incident.
• Co-ordination with various internal stake holders and as well external international customers for problem resolution.

How To Apply: Apply For This Job.

Join Mumbai, Pune Freshers Jobs Facebook Group