RR Donnelley Walkin Freshers in Chennai As Customer Support Associate On 18th to 21st April 2017

Company Name: RR Donnelley

Job Location: Chennai

Experience: Freshers/Experienced (0 to 1 year)

Job Type: Walkin

Job Position: Customer Support Associate

Salary: Rs. 1,75,000/- per annum

Qualification: Any Graduation

Year of Passing: 2017 Passouts

Eligibility Criteria:

• Graduates in any discipline.
• Freshers are most welcome (0-1 year of experience).
• Candidates from Call center support background also will be preferred.
• Excellent communication skills.
• Required to work flexible schedule.
• Rotational shifts on monthly basis.

Job Description:

Handle calls, emails, facsimiles & order exceptions. Work primarily entails Order management which in turn involves release processing, handling general inquiries and returns, track & trace, data handling etc. The position requires handling additional responsibilities per the requirement.

• Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile.
• Communicate with Sales/Customers via Fax/Email to collect information or update information.
• Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable).
• Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards.
• Receive customer and sales representative requests for locating orders/invoices.
• Examine and correct exceptions.
• Ensure strict confidentiality of client records.

Documents Required:

• Updated Resume.
• Govt Photo ID Proof.

Walkin Date: 18th to 21st April 2017

Walkin Time: 10.00 AM to 1.00 PM

Walkin Venue:

RR Donnelleym
Floor 6, Prestige Polygon
471 Anna Salai, Nandanam
Chennai – 600018.

Contact Person: Michelle D’Cruz, 91-44-66075101

Company Website: www.rrdonnelley.com

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