IIFL Walkin Freshers in Mumbai As Customer Care Executive On 13th May 2016

Company Name: IIFL

Job Location: Mumbai

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: Financial Services | Broking

Job Position: Customer Care Executive

No.of Openings: 80

Salary: Rs. 50,000 – 2,00,000/- per annum

Qualification: Any Graduation

Documents Required:

• Updated Resume.

Job Description:

• Excellent Communication Interpersonal skills & Convincing Skill.
• Fluent English, mailing, calling, chatting, other communication.
• Comfortable working on a Sales Target.
• Maintain client relationship and provide them best service.
• To ensure quality parameters are met and TAT to respond to the customer is maintained.
• Log CRM against other units wherever internal resolution is not possible and coordination for quick resolution.
• To escalate all CRMs that have not been closed within TAT or have been closed inadequately.
• To ensure zero defect processing of all customer requests.
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and Service Quality guidelines.
• To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently.
• Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience.

Walkin Date: 28th to 30th April 2016

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

India Infoline House,
Sun Infotech Park, Road No. 16V, Plot No. B -23
MIDC, Thane Industrial Area, Wagle Estate, Thane (W)
Mumbai.

Contact Person: Yogita Bandekar, 022-41035187

Company Website: www.indiainfoline.com