Genapact Recruitment | Customer Service (Chat Process / Non Voice / Content Moderation / Voice Process) | Hyderabad, Warangal

Cognizant Freshers and Experienced Recruitment in Hyderabad and Warangal For Customer Service (Chat Process/Non Voice/Content Moderation/Voice Process) Position. Any Graduates, Post Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad and Warangal Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad, Warangal

Job Category: BPO

Job Position: Customer Service (Chat Process/Non Voice/Content Moderation/Voice Process)

Experience: Freshers / 0 to 5 years

Qualification: Any Graduation, Post Graduation

Job Description:

• Genpact is Inviting Applications to Customer Service – International Chat Process/Non Voice/Content Moderation/Voice Process.
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.
• Shifts: Flexible to work in any shifts (24/7).
• Work Location: Hyderabad (Work from Office).

Minimum Qualifications:

• Graduate (Any Discipline).
• Freshers are eligible.
• Result awaited candidate can apply (2022 Passouts).
• Fluent in English.

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning.
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Basic knowledge of how digital payments work required.

Note:

• Please carry the soft copy of Aadhar card and Pay slips if any.

How To Apply:

• Registrations are closed

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