Cognizant Freshers Walkin | Customer Support | Hyderabad

Cognizant Freshers Walkin Drive in Hyderabad For Customer Support On 27th May 2026. Graduates are eligible for this walkin drive. More details regarding Cognizant Hyderabad Freshers Walkin Drive is given below.

Company Name: Cognizant

Job Location: Hyderabad

Job Type: Walkin

Job Position: Customer Support

No.of Openings: 40

Experience: Freshers

Qualification: Any Graduation

Job Description:

• Cognizant Walk-in Drive Freshers For Customer Support.
• Work Location: Hyderabad.

Eligibility Criteria:

• Fresher.
• Strong Communication Skills
• Strong sense of business ownership, personable accountability, and customer focus.
• Works well independently and cross functionally with other teams.
• Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
• Ability to understand processes and how different pieces of a large process puzzle fit together.
• Determination to continuously work to achieve team KPIs which often change.
• Capacity to research using internal knowledge bases and documentation.
• Aptitude to think critically and work through ambiguity.
• Flexible enough to work under different work environments Experience with technical writing and version control a plus.

Key Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Flexibility to work across multiple rotational shifts/night shifts.
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

Walkin Date: 27th May 2026

Walkin Time: 11.00 AM to 12.30 PM

Walkin Venue & More Details:

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