Genpact Freshers Recruitment | Chat Support | Telangana

Genpact Freshers Recruitment in Telangana For Chat Support Roles. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Telangana (Hyderabad, Warangal, Karimnagar)

Experience: Freshers

Job Position: Chat Support

Qualification: Graduation

Job Description:

• Genpact is inviting applications for Process Associate, Chat Support Roles.
• Languages known: English + Hindi.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad.

Eligibility Criteria:

• Graduation: Any grad except law is eligible (Post-graduates are not eligible, we are only considering graduates for this role).
• Candidate should be able to speak/read/understand English and Hindi language.

Role & Responsibilities:

• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

Preferred Pre-requisites:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

How To Apply:

• Apply For This Job

Non Voice Jobs: Check Here

Hyderabad Jobs: Check Here