CGI Freshers Recruitment | Service Desk Associate | Bangalore, Pune

CGI Freshers Recruitment in Bangalore and Pune For Service Desk Associate Position. BTech, BCA, BSc Graduates of 2023, 2024, 2025 Batch are eligible to apply for this job. More details regarding CGI Bangalore and Pune Freshers Job Openings is given below.

Company Name: CGI

Job Location: Bangalore, Pune

Job Category: Service Desk/End User Services

Job Position: Service Desk Associate

Experience: Freshers

Qualification: BTech, BCA, BSc (Computers)

Year of Passing: 2023, 2024, 2025 Passouts

Job Description:

• CGI is hiring Freshers for Service Desk Technician L1 Support  (Service Desk Associate).
• Employment Type: Full Time.
• Shifts: Rotational shifts including night shifts.
• Work Mode: WFO.
• Work Location: Bangalore, Pune.

Job Summary:

• We are hiring energetic and customer‑focused fresh graduates (B.Sc. CS/BCA/BTECH) to join our Service Desk team.
• This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Key Responsibilities:

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
• Perform password resets, account unlocks, and user access support.
• Log and track incidents in the ticketing system and ensure timely closure as per SLA.
• Escalate unresolved issues to L2/L3 teams.
• Document resolutions and maintain knowledge base updates.
• Deliver excellent customer service and communicate solutions clearly.

Eligibility Criteria:

• B.Sc. Computer Science/BCA/BTECH – 2023 , 2024 or 2025 passed outs.
• Minimum 60% academic score throughout (10th, 12th & UG).
• No active backlogs.
• Strong academic performance and willingness to learn.

Skills:

• English.
• Help Desk/IT Services.
• Incident Management.

Required Skills:

• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
• Strong communication skills (verbal & written).
• Good problem‑solving and analytical abilities.
• Ability to work in a fast-paced, customer‑centric environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate joiners preferred.

Perks & Benefits:

• Training & certification opportunities (ITIL, MS365, ServiceNow basics).
• Health insurance and additional corporate benefits.
• Growth opportunities within IT Support & Infrastructure teams.

How To Apply:

• Apply For This Job

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