Mphasis Walkin | Customer Care Executive (Voice Process) | Mangalore

Mphasis Walkin Drive in Mangalore For Customer Care Executive (Voice Process) On 1st to 5th December 2025. Graduates are eligible for this walkin drive. More details regarding Mphasis Mangalore Walkin Drive is given below.

Company Name: Mphasis

Job Location: Mangalore

Job Type: Walkin

Job Position: Customer Care Executive (Voice Process)

Experience: 0 to 1 year

Qualification: Graduation

Job Description:

• Walk in Drive held at Mphasis Mangalore for a Voice Process.
• Job Title: Customer Support Officer – BPO.
• Shift Time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location (Night shifts only).
• Work Mode: Mangalore (Work from Office).

Role & Responsibilities:

• Respond to customer queries via inbound/outbound calls and emails within defined SLAs.
• Record interaction using client system with proper classification.
• Refer Knowledge base and perform task as per defined process.
• Follow up and closure of interactions to ensure customer satisfaction.
• Passionate about customer service.
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests.

Eligibility Criteria:

• Graduate freshers with excellent communication skills.
• Operating the computer – Intermediate.
• MS Office – Intermediate.
• Avaya/Phone Operating skills Beginner.
• Fluent in Spoken and written English with effective Business Communication.
• Communication in neutral accent over phone.
• Active listening and probing skills.
• Basic knowledge of Insurance.
• Analytical skills.

Documents Required:

• Updated Resume.
• Original ID proof (Aadhaar/PAN card).

Key Skills:

• Communication Skills.
• Customer Service.
• Verbal Communication.
• Interpersonal Skills.

Walkin Date: 1st to 5th December 2025

Walkin Time: 10.30 AM to 5.00 PM

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