Accenture Recruitment | Customer Service New Associate (0-1 year) | Hyderabad

Accenture Recruitment in Hyderabad For Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.

Company Name: Accenture

Job Location: Hyderabad

Job Position: Customer Service New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

Job Description:

• Accenture is hiring for Customer Service New Associate – Hyderabad.

What would you do:

• You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and, or investigating, escalating and, or resolving issues that are reported by users or flagged by the system.
• Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
• Content moderation is meaningful work that helps keep the internet safe.
• It may also be challenging, at times.
• In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content.
• Therefore, content moderators need strong resilience and coping skills.
• We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.
• Active participation in Accenture s well-being support program, designed specifically for the Trust Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for:

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.

Eligibility Criteria:

• 0 to 1 years experience.
• Good communication skills.
• Open to working in night shift and rotational shifts.
• Open to working 5 days from office.

Skill Required:

• Language Translation – Customer Service.

Language – Ability: 

• Hindi – Elementary.

Roles and Responsibilities:

• Review, classify and, or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

How To Apply:

• Apply For This Job

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