HCL Technologies Freshers Recruitment | Troubleshooting Analyst | Hyderabad

HCL Technologies Freshers Recruitment in Hyderabad For Troubleshooting Analyst Position. Graduates are eligible to apply for this job. More details regarding HCL Technologies Hyderabad Freshers Job Openings is given below.

Company Name: HCL Technologies

Job Location: Hyderabad

Job Category: IT | Software

Job Position: Troubleshooting Analyst (Technical Troubleshooting)

Experience: Fresher to 6 Months

Qualification: Any Graduation

Job Description:

• HCL Technologies is hiring Fresher for Troubleshooting Analyst (WFO – Night Shift).
• Fresher to 6 months experience only.
• Max. CTC to be offered- 2.4 LPA.
• Candidate should be flexible for US shift

Job Responsibilities:

• Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs.
• Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat.
• Validate Cases categorization, Workflow Adherence.

Skill Requirement:

Technical Skills:

• Basic understanding of HTML, Javascript & CSS.
• Knowledge of Technical Troubleshoot.
• Strong analytical skills.

Communication:

• Proficient in English writing and speaking skills.

Customer Service:

• Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements.
• Ability to work with individuals, companies and large clients.
• Should will to work in Night Shift.

Nice to have:

• Previous experience in tech-support or tools/applications development domains will be an advantage.
• Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc).
• Experience in Digital Marketing and Campaign Management is an advantage but not a must have.
• Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.

How To Apply:

• Registrations are closed

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