Amazon Recruitment | Customer Service Associate (International Voice Process) | Hyderabad

Amazon Recruitment in Hyderabad For Customer Service Associate (International Voice Process). 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Hyderabad Job Openings is given below.

Company Name: Amazon

Job Location: Hyderabad

Job Position: Customer Service Associate (International Voice Process)

Salary: Rs. 3,50,000 – 4,20,900/- per annum

Experience: 0 to 5 years

Qualification: 10+2, Any Graduation, Post Graduation

Job Description:

• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
• Locations – Hyderabad (WFO/WFH).

Eligibility Criteria:

• Minimum qualification is 10+2. Any graduate/ PG is eligible to apply.

Knowledge and Skills Required:

Communication Skills:

• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Excellent documentation skills.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Ability to concentrate follow customers issues without distraction to resolution.
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
• Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:

• Ability to use a desktop computer system.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.
• Demonstrates an ability to learn in various media.
• Ability to successfully adapt to changes in the work environment.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service.

Additional Perks and Benefits:

• Over time and night shift allowance.
• Internet allowance.
• Sodexo – Zeta meal.
• Insurance.

How To Apply:

• Registrations are closed

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