Yahoo Hiring Freshers in Bangalore As Customer Care Associate On February 2017

Company Name: Yahoo

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 6 months)

Job Position: Customer Care Associate

Qualification: Any Bachelor’s Degree

Eligibility Criteria:

• 0-6 months of success customer service or internet experience.
• Must have flexibility to work Monday thru Sunday in shifts.

Job Description:

• The Yahoo Customer Experience team is dedicated to inspiring and delighting users, advertisers, partners and fellow Yahoos around the world through experiences that champion the Yahoo brand, products and content.
• We inform, develop and execute campaigns, events, partnerships and premium support for our audiences, in close collaboration with our business partners and in support of Yahoo’s business strategy.

Job Responsibilities:

The Customer Experience Agent should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. They will be required to consistently contribute ideas to further improve the Yahoo Customer Experience. Additionally, the Agent is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful.

• Provide world-class service to all Yahoo Customers in a customer centric environment.
• ••Assisting customers with inquiries while providing consultative support and recommendations.
• •Document in detail all interactions with customers.
• •Effectively articulate complex information to a variety of technical and non-technical customers.
• •Educate customers on products and help customers to be successful.
• •Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell  of products and services.
• •Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating.
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools.

Desired Skills:

• •Proven ability to communicate complex technical problems in “customer friendly” language.
• •Consistent record of outstanding quality assurance scores.
• •Exceptional interpersonal skills and commitment to customer satisfaction.
• •Proven ability to work in a high paced, nimble, and fluid work environment.
• •Proven ability to work independently in a fast-paced environment.
• •Well organized with the ability to multi-task and prioritize workload.
• A working understanding of e-commerce principles and support elements.
• A working understanding of e-commerce principles and support elements.
• World-class customer service focus and interpersonal skills with superior verbal and written communication skills.
• Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners.
• Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems.

How To Apply: Apply For This Job.

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