Wissen Infotech Freshers Recruitment | Associate Engineer | Bangalore

Wissen Infotech Freshers Recruitment in Bangalore For Associate Engineer Position. Bachelor’s Degree candidates are eligible to apply for this job. More details regarding Wissen Infotech Bangalore Freshers Job Oepnings is given below.

Company Name: Wissen Infotech Pvt Ltd

Job Location: Bangalore

Job Position: Associate Engineer (GSD)

Experience: Freshers

Qualification: Bachelor’s Degree

Job Description:

• Wissen Infotech is hiring Freshers for Associate Engineer – Bangalore.
• Shift Timings: Custom.
• The service desk handles the entire lifecycle of IT incidents from initial logging, prioritization, resolution, and closure, ensuring that service disruptions are minimized.
• The service desk uses knowledge base articles and troubleshooting guides to empower users to solve common issues on their own, enhancing the self-service experience.
• Users can submit service requests for standard services such as password resets, software installations, access requests, and other routine IT services.
• Monitoring SLA adherence to ensure that incidents and service requests are resolved within the defined response and resolution times.
• Reports on SLA performance help ensure accountability and identify areas for improvement.Identifying patterns or recurring issues over time.
• Trend analysis helps in proactive problem management and in identifying potential areas for knowledge base improvements or process optimization.

Competencies:

• Communication Skills.
• Interpersonal Skills.
• Job Knowledge.

Soft Skills:

• Excellent communication, analytical and problem-solving skills.

How To Apply:

• Registrations are closed

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