Wipro Walkin | Service Desk (0-2 years) | Bangalore

Wipro Freshers and Experienced Walkin Drive in Bangalore For Service Desk On 4th to 6th November 2025. Graduates are eligible for this walkin drive. More details regarding Wipro Bangalore Walkin Drive is given below.

Company Name: Wipro

Job Location: Bangalore

Job Type: Walkin

Job Position: Service Desk/Helpdesk

No.of Openings: 18

Experience: Freshers/0 to 2 years

Qualification: Graduation

Job Description:

• Wipro Walkin Freshers and Experienced for Service Desk – Bangalore.
• Role: SD Analyst.
• Should have real time experience in Global Service Desk experience.
• Shifts: Rotational (5 days WFO).

Job Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Skills Required:

• Excellent communications skills (verbal and written).
• Knowledge on ITIL Framework and Terminologies.
• Knowledge on Windows, Mac operating systems & VDI environments.
• Demonstrated problem solving capabilities.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays.
• Self-motivated achiever who gains satisfaction from providing excellent customer service.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates.
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
• Excellent organizational skills.
• Continually develops and maintains technical skills to ensure high quality levels of technical support for end user.
• Good knowledge in Active Directory, MFA and printer mapping.

Walkin Date: 4th to 6th November 2025

Walkin Time: 9.30 AM to 1.00 PM

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