Wipro Recruitment | Service Desk Administrator | Coimbatore

Wipro Freshers and Experienced Recruitment in Coimbatore For Service Desk Administrator. Graduates are eligible to apply for this job. More details regarding Wipro Coimbatore Job Openings is given below.

Company Name: Wipro

Job Location: Coimbatore

Job Category: IT Support

Job Position: Service Desk Administrator

Experience: Freshers/Min 1 year

Qualification: Graduation

Job Description:

• Wipro is hiring for Service Desk Administrator (Freshers) – Coimbatore.
• Role: SD Analyst.
• Shifts: Rotational (5 days WFO).

Job Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Requirements:

• 1 years of previous experience in IT helpdesk (Voice).
• Should have real time experience in Global Service Desk experience.
• Excellent communications skills (verbal and written).
• Knowledge on ITIL Framework and Terminologies.
• Knowledge on Windows, Mac operating systems & VDI environments.
• Demonstrated problem solving capabilities.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays.
• Self-motivated achiever who gains satisfaction from providing excellent customer service.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates.
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
• Excellent organizational skills.

How To Apply:

• Apply For This Job

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