Wipro Recruitment | Associate Service Desk (0-1 year) | Bangalore

Wipro Recruitment in Bangalore For Associate Service Desk. Graduates are eligible to apply for this job. More details regarding Wipro Bangalore Job Openings is given below.

Company Name: Wipro

Job Location: Bangalore

Job Category: IT Support

Job Position: Associate Service Desk (Service Desk Agent L1)

Experience: 0 to 1 year

Qualification: Graduation

Job Description:

• Wipro is hiring for Associate Service Desk – Hyderabad.
• Language: Proficient in English (Read+Write+Speak).
• Role Purpose: Answer calls and Service Requests from end users and track status and progress to resolution.

Main Responsibilities:

• Adherence to policies and procedures, closure of open calls after resolution.

Major Activities:

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD.
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Routes the enquiries to Resolver Groups as appropriate.
• Re-routes misdirected calls.
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures.
• Provides status and updates on tickets to authorized users.
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
• Makes recommendations for updates to the KB database.

How To Apply:

• Registrations are closed

Bangalore Jobs: Check Here