Wipro Freshers Recruitment | Service Desk Analyst | Hyderabad

Wipro Freshers Recruitment in Hyderabad For Service Desk Analyst Position. Graduate Freshers are eligible to apply for this job. More details regarding Wipro Hyderabad Freshers Job Openings is given below.

Company Name: Wipro

Job Location: Hyderabad

Role Category: IT Support

Job Position: Service Desk Analyst

No.of Openings: 20

Experience: Freshers

Qualification: Graduation

Job Description:

• Wipro is Hiring Fresher Graduate For Service Desk Analyst – Hyderabad.

Eligibility Criteria:

• Freshers Only.
• Looking for fresher graduate with excellent communication skills.
• Should be technically proficient.
• Should be comfortable working from office in rotational shifts (One way free transport will be provided).
• Must have all graduation documents.

Responsibilities:

• Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/email/chat.
• Acts as single point of contact for all IT related issues.
• Provides status and updates on tickets to authorized users.
• Adherence to policies and procedures, closure of open calls after resolution.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Identifying the issue and categorizing/prioritize the incident.

How To Apply:

• Regsitrations are closed

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