Wipro Freshers Recruitment | Service Desk Analyst | Bangalore

Wipro Freshers Recruitment in Bangalore For Service Desk Analyst Position. Graduate Freshers are eligible to apply for this job. More details regarding Wipro Bangalore Freshers Job Openings is given below.

Company Name: Wipro

Job Location: Bangalore

Role Category: IT Support

Job Position: Service Desk Analyst

Experience: Freshers

Qualification: Graduation

Job Description:

• Wipro is Looking for only Graduate Freshers – Service Desk Analyst.
• Shifts: 24/7 (5 days of work from office).
• Work Location: Kodathi, Bangalore.

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Key Skills:

• Communication Skills
• English
• Technical Support
• Computer Skills
• Spoken English
• Helpdesk
• Service Desk
• MS Office

How To Apply:

• Registrations are closed

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