Wipro Freshers Recruitment | Service Desk Analyst (0-1 year) | Hyderabad

Wipro Freshers and Experienced Recruitment in Hyderabad For Service Desk Analyst Position. Graduates are eligible to apply for this job. More details regarding Wipro Hyderabad Job Openings is given below.

Company Name: Wipro

Job Location: Hyderabad

Role Category: IT Support

Job Position: Service Desk Analyst

Experience: Freshers/0 to 1 year

Qualification: Graduation

Job Description:

• Wipro is hiring for Service Desk Analyst.
• Looking for Fresher Graduates who are open for Hyderabad location.
• Work Location: Hyderabad (Gopanpally).
• Shifts: Complete night shifts (5 days WFO).

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Eligibility Criteria:

• Any Fresher Graduate/Experienced in SD can apply.
• Graduation mandatory.
• Work Experience: 0-1 yearr can apply only.
• Excellent communications skills (verbal and written).
• Basic understanding in technical trouble shooting.
• Excellent communication skills required.
• Candidates who have completed graduation and has all documents can only apply.
• Candidates who are open to relocate can also apply.
• Immediate joiners preferred.

Perks:

• Night shift allowance.
• One sided cab.

How To Apply:

• Registrations are closed

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