Teradata Jobs HyderabadTeradata freshers job openings in Hyderabad for Product Support Engineer position. BE, BTech, BSc Freshers are eligible for this role. More details regarding this job is given below.

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Company Name: Teradata

Job Location: Hyderabad

Experience: Freshers

Job Category: IT | Software

Job Position: Product Support Engineer (Teradata, Linux, SQL)

Qualification: BE, BTech, BSc

Eligibility Criteria:

Basic Qualifications:

  • Bachelor of Science degree or other technical discipline.
  • Understanding of logical/physical database concepts.
  • Cultural awareness.

Preferred Qualifications:

  • Practical Database experience.
  • Experience with SQL and query tuning.
  • Experience in Application development.
  • Experience in analyzing performance issues on LINUX/UNIX.

Position Requirements:

  • Strong written/verbal communication skills.
  • Excellent interpersonal skills.
  • Eagerness/aptitude for learning things quickly.
  • Strong troubleshooting/problem-solving skills.
  • Attention to detail with the ability to multitask.
  • Work both independently and as part of a team.
  • Provide 7×24 rotating on-call support.
  • Work various shifts (ie. after-hours, weekends, and holidays) as needed.

Job Description:

  • This is an opportunity for an individual to become a member of the Teradata Global Support team in providing specialized support to the Teradata database.
  • The candidate will work remotely with a team of engineers devoted to providing World Class service in support of Teradata customers globally and occasionally, when required, directly at the customer location.
  • The Product Support Engineer is responsible for providing deep level technical support to Teradata Field Engineers, Call Center Agents, and Customers who are diagnosing, troubleshooting, and debugging complex database software problems.
  • Employees will learn all areas of the database software including general configuration, implementation, administration, performance (both at the system and individual SQL query level), dump analysis, filesystem recovery, and problem recreation using in-house test systems.
  • Specialization is encouraged, and Teradata Certification is available in a number of areas.
  • Teradata Global support is a 24×7 operation and may require working non-standard shifts and on-call rotation.

Key Responsibilities:

  • Conduct problem triage, trouble shooting and problem analysis on complex incidents that are escalated to GSC.
  • Gather data and prepare templates as required for data analysis.
  • Assist senior analyst in completing analysis.
  • Knowledge Management and related activities.
  • Validate Knowledge content for accuracy, relevancy, and currency.
  • Create and maintain Technical Alerts and other related technical artifacts.
  • Create Defect tracking tickets.
  • Interface into other organizations (internal and external).
  • Ability to maneuver cross-organizationally and demonstrate a high-level of professionalism.
  • Ability to deliver succinct and concise presentations.
  • Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change Templates, FRO bulletins, Service bulletins, Support tools.

How To Apply: Apply For This Job.

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