Tech Mahindra Walkin | Service Desk (Technical Support) | Hyderabad

Tech Mahindra Freshers and Experienced Walkin Drive in Hyderabad For Service Desk (Technical Support) On 28th November 2025. Under Graduates, Graduates and Postgraduates are eligible for this walkin drive. More details regarding Tech Mahindra Hyderabad Walkin Drive is given below.

Company Name: Tech Mahindra

Job Location: Hyderabad

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Service Desk – Technical Support (International Voice)

No.of Openings: 30

Experience: Freshers/0 to 5 years

Salary: Rs. 3,00,000 – 5,00,000/- per annum

Qualification: Under Graduates, Graduates, Postgraduates

Job Description:

• We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team.
• The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality.
• Job Roles: Technical Support Associate, Senior Technical Support Associate.
• Work From Office.
• Work Location – Bahadurpally, Hyderabad.

Key Responsibilities:

• Technical Support (L1/L2).
• Respond to customer queries via calls/emails.
• Troubleshoot and resolve technical issues.
• Maintain proper documentation of incidents.
• Ensure customer satisfaction with prompt service.
• Service Desk Operations.
• ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk).
• Active Directory (User Management, Password Reset, Account Unlock).
• Microsoft Office & O365 Support (Outlook, Excel, Teams).
• Windows OS (7/8/10) & Desktop Troubleshooting.
• VPN / Citrix / Exchange Support.
• Hardware & Network Troubleshooting (LAN, Printers, Devices).
• Remote Troubleshooting (Desktop, Laptop, Mobile, Printers).
• Antivirus, Patch Management, SCCM basics.
• Voice / Email / Chat (Excellent Communication Skills) Knowledge of ITIL Processes.

Eligibility Criteria:

• Fresher (No Pursuing).
• 0- 5 years experience in technical support only into International voice.
• Excellent communication skills in English.
• Willingness to work in rotational shifts (Night shifts) 24/7.
• Immediate joiner
• Basic knowledge of Technical issues.

Perks/Benefits:

• Training and career growth opportunities.
• Friendly work environment.

Note:

• Candidates should carry their Resume and Aadhar card with them.
• Please do mention the name Aniket on top of your resume while coming.
• Please do not walk in on festive dates and Sundays.

Walkin Date: 28th November 2025

Walkin Time: 11.00 AM to 1.00 PM

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