Standard Chartered Recruitment | Frontline Agent (Chat) | Bangalore

Standard Chartered Freshers and Experienced Recruitment in Bangalore For Frontline Agent (Chat) Position. Graduates are eligible to apply for this job. More details regarding Standard Chartered Bangalore Job Openings is given below.

Company Name: Standard Chartered

Job Location: Bangalore

Job Category: Retail Banking

Job Position: Frontline Agent (Chat)

Experience: Freshers / 1 to 2 years

Qualification: Graduation

Job Description:

• To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
• Employee Status: Permanent.

Eligibility Criteria:

• Graduate.
• Fresher or with 1-2 years of experience in Service / Sales / Collection (as per the job role).
• Excellent communication skills in written and verbal English.
• Basic computer skills.
• Strong service / Sales / Collection orientation (as per the job role).
• Strong knowledge of bank’s products & services and willingness to learn new products.
• Manage conflicts and solve problems.
• Patient, Non-Confrontational, Resilient.
• Positive, polite, cheerful and courteous.
• Flexible to stretch and work across different calendar days and time zones in a week/month.
• Age limit (please specify) if applicable.

Job Responsibilities:

• Handle customer chats/calls quickly and effectively and end to end resolution (if applicable).
• Sign up customers for value added services and digital education (if applicable).
• Tag the call type accurately as appropriate.
• Give accurate information to customers on his queries / concerns.
• Have high awareness levels on KYC and Anti-money laundering Policy.
• Multi-skilled to handle both inbound and outbound calls (if applicable).
• Initiate and strive towards achieving set targets and service standards.
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
• Ensure all sales pitches are made without  mis-selling and achieve targets in term of leads / self closure (if applicable).
• Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
• Customer Data Confidentiality to be strictly adhered to.
• Adherence to compliance with all applicable rules / regulations and group policies.
• Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group)  are achieved and work towards the improvement.
• Follow up on delinquent accounts to negotiate for timely payments (if applicable).

How To Apply:

• Registrations are closed

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