S&P Global Recruitment | Application Support Analyst Apprentice | Hyderabad

S&P Global Recruitment in Hyderabad For Application Support Analyst Position. Bachelor’s Degree Candidates are eligible to apply for this job. More details regarding S&P Global Hyderabad Job Openings is given below.

Company Name: S&P Global

Job Location: Hyderabad

Job Position: Application Support Analyst Apprentice

Qualification: Bachelor’s Degree

Job Description:

• Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support Analyst.
• In this role, you will provide operational and technical support for business-specific applications and systems.
• Collaborating with Infrastructure support teams, you will assist our business partners with first-line remote support for IT issues related to CI applications.
• Your responsibilities will include following standard operating procedures for incident and service requests, proactively monitoring applications, responding to alerts, and providing periodic health check reports.
• Our team operates 24/7, requiring flexibility to work during APAC, EMEA, or AMER hours, including weekends on a rotational shift basis.

Job Responsibilities:

• Serve as the first line of support for requests and incidents from business users, ensuring prompt responses and resolution within service level agreements.
• Communicate effectively in both verbal and written business English, including writing technical support and process documentation.
• Demonstrate excellent analytical and presentation skills.
• Provide outstanding customer support with patience for users of varying technical abilities.
• Work effectively under pressure in time-sensitive environments.

Eligibility Criteria:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of operating systems, preferably Linux or Windows Server.
• Familiarity with collaborative platforms like Microsoft SharePoint, Box, OneDrive, and MS Teams.
• Understanding of infrastructure concepts related to distributed applications (load balancers, networking, firewalls, NAT, virtual servers).
• Exposure to tools such as PuTTY, RDP, SSH, WinSCP, MySQL Query Browser, or other database tools.
• Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365, especially Excel (macros, worksheets, and add-ins).
• Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.

Preferred Skills:

• Internship or project experience in information technology.
• Eagerness to learn and adapt quickly.
• Strong communication skills.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

How To Apply:

• Registrations are closed

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