NTT DATA JobsCompany Name: NTT DATA

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software – Networking

Job Position: Systems Engineer

Qualification: BE, BTech, ME, MTech, MCA

Eligibility Criteria:

  • Application packaging and deployment via SCCM 2007/2012 is must.
  • Thorough knowledge on windows desktop OS including XP, 7, 8 and 10.
  • Knowledge on Citrix XenDesktop.
  • Excellent written and verbal communication skills in English.

Job Description:

  • Acknowledge and resolve the Incident/Service request as per resolution SLAs.
  • To assign the Incidents to the relevant Groups if beyond desktop scope.
  • If require information or support will co-ordinate with other teams.
  • Follow all Processes required for an Incident (Incident Creation Process, Escalation matrix).
  • Support to end users’ desktop computer resources, including provisioning, de-provisioning.
  • Support to the computer and its peripherals, Mobile devices, operating system software, Electronic software distribution including patching and upgrades.
  • Support for laptops, printers, scanners and peripheral equipment such as keyboards and pointing devices (mice) and coordination with vendor
  • Desktop hardware and software asset management
  • Requesting and coordinating with vendor for support.
  • Install, upgrade, support and troubleshoot for printers, computer hardware
  • Install, upgrade, support and troubleshoot all desktop related applications.
  • Diagnose and quickly resolve a wide range of Clinical applications.
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service Desktops.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

How To Apply: Apply For This Job.

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