Novel Office Recruitment | Quality Analyst (0-1 year) | Bangalore

Novel Office Recruitment in Bangalore For Quality Analyst Position. Any Graduate, Post Graduates are eligible to apply for this job. More details regarding Novel Office Bangalore Job Openings is given below.

Company Name: Novel Office

Job Location: Bangalore

Job Position: Quality Analyst

Salary: Rs. 2,50,000 – 4,00,000/- per annum

Experience: Freshers / 0 to 1 year

Qualification: Any Graduation, Post Graduation

Job Description:

• Quality Analyst primary responsibility is to ensure the delivery of exceptional customer service experiences during phone interactions.
• As a member of the team, you will play a crucial role in assessing the quality and adherence to established standards for customer support calls.
• Your attention to detail, analytical skills, and ability to provide constructive feedback will contribute to the continuous improvement of the quality of the performance.

Eligibility Criteria:

• 0-1 years of experience (freshers are eligible).
• Excellent communication skills, both written and verbal, to deliver feedback effectively.
• Strong knowledge of customer service principles and practices.
• Ability to interpret data and generate meaningful insights for performance improvement.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.

Job Responsibilities:

• Analyse the key performance indicators and quality metrics related to customer calls.
• Assess various aspects of the calls to ensure and evaluate the quality of interactions.
• Identify trends, patterns, and areas for improvement based on data analysis.
• Ensure that customer support agents adhere to company policies, procedures, and regulatory requirements during phone interactions.
• Maintain accurate records of call evaluations, performance metrics, and feedback provided.
• Continuously identify opportunities to enhance call processes, workflows, and tools to optimize efficiency and customer satisfaction.
• Provide data inputs to internal stakeholders.
• Collaborate with internal teams to identify gaps and areas for improvement opportunities.

How To Apply:

• Registrations are closed

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