Mr Cooper Walkin | Chat Process (0-2 years) | Bangalore

Mr Cooper Freshers and Experienced Walkin Drive in Bangalore For Chat Process On 25th January 2025. Graduates are eligible for this walkin drive. More details regarding Mr Cooper Bangalore Walkin Drive is given below.

Company Name: Mr Cooper (NSM Services Pvt. Ltd.)

Job Location: Bangalore

Job Type: Walkin

Industry Type: BPM/BPO

Job Position: Chat Process

No.of Openings: 25

Experience: Freshers/0 to 2 years

Qualification: Graduation (BSc, BCA, BCom, BA, BBA, BMS..)

Job Description:

• Mr Cooper (NSM Services Pvt Ltd) Mega Walk in For Chat Process – Bangalore.
• The Chat Associate is responsible for accepting in-bound chat inquiries from customers and providing information regarding post forbearance options and general servicing questions.

Eligibility Criteria:

• Only Graduates (NO PG, MBA, Diploma, BE or B.Tech).
• Only Freshers or Max 2 years experience in voice or chat process.
• Good in Communications skill with confident level to manage customers.
• Ready to work in Rotational Shifts.

Roles & Responsibilities:

• Engage with customers via chat to address inquiries, concerns, and requests related to mortgage products, services, and account information.
• Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
• Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
• Assist Customer Service Associate I – Chat in their day-to-day task.
• Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues; escalate cases as necessary.
• Ensure all chat interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company’s CRM system.
• Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.

Perks and benefits:

• Cab Facilities + Quarterly Bonus + Shift Allowance + Other Benefits.

Walkin Date: 25th January 2025

Walkin Time: 9.30 AM to 1.00 PM

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