Movate Technologies Walkin | Technical Support Engineer / Trainee | Hyderabad

Movate Technologies Freshers Walkin Drive in Hyderabad For Technical Support Engineer/Trainee On 14th February 2025. Graduates are eligible for this walkin drive. More details regarding Movate Technologies Hyderabad Freshers Walkin Drive is given below.

Company Name: Movate Technologies (Formerly CSS Corp Pvt Ltd)

Job Location: Hyderabad

Job Type: Walkin

Job Position: Technical Support Engineer/Trainee

Experience: Freshers

Qualification: Graduation

Job Description:

• Movate Technologies is hiring Freshers For Technical Support Engineer/Trainee.
• Notice: Immediate.
• Interview Type: Walk-In drive
• Interview Mode: Face-to-Face.
• Shift Time: Day Shift (Timing 9:00 AM – 6:00 PM).
• Salary Fresher: CTC – 2,12,000 LPA.
• Work Location: Hyderabad (WFO).
• Deliver high quality customer support via phone, email, chat and social media.
• Assist customers in resolving technical issues.
• Deliver First Call Resolution (FCR) by resolving customer issues during the first contact.
• Maintain high customer satisfaction rate.
• Assist customers with RMA activities.

Roles & Responsibilities:

• Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
• Adhere to established SLAs, and productivity/performance goals.
• Provide world class Customer Support by delivering service in accordance with values.
• Perform database searches.
• Gain an understanding of the product line and the role .
• Remain empathetic and concerned with resolving the customers issue.
• Discussing trouble-ticket activity and incidents in face-to-face meetings with team management.
• Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution.
• Handle a high workload and managing the customer expectations.

Eligibility Criteria:

• Work Experience: Only Freshers.
• Only Graduates can apply.
• Excellent communication skill is mandatory in English & Hindi.

Technical Skills:

• Should have basic knowledge on Operating System (Windows & Mac).
• Should have basic knowledge on Mobile & Tablet Storage.
• Basic knowledge on Wireless Networking and Troubleshooting Network related issues.
• Excellent communication skills in English and Hindi.
• Exceptional Probing Skills.
• Should have Excellent English writing Skills.
• Good Comprehension, Listening and Communication skills.

Skills:

• Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issues.
• Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules
• Good written communication skills: To be able to document cases accurately
• Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.

Walkin Date: 14th February 2025

Walkin Time: 10.30 AM to 4.30 PM

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