Infinite Computer Solutions Recruitment | BPO Associate | Vizag

Infinite Computer Solutions Recruitment in Vizag For BPO Associate Position. Graduates and Post Graduates are eligible to apply for this job. More details regarding Infinite Computer Solutions Vizag Job Openings is given below.

Company Name: Infinite Computer Solutions

Job Location: Vizag

Job Position: BPO Associate (Voice Process)

No.of Openings: 15

Experience: 0 to 1 year

Qualification: Graduation, Post Graduation

Job Description:

• Infinite Computer Solutions is hiring for BPO Associate (Voice Process) – Visakhapatnam (Vizag).
• Probation Period: 3 Months.
• Stipend: 16000/- (During Probation Period).
• Salary: 3.6 LPA (Post Probation Period).
• Joining Time: Immediate.
• Shift: Night shift.
• Transport: Two-way cab provided.
• Bond: 2 years (2 Lakh penalty if broken).

Eligibility Criteria:

• BSc/BCom/BA/BCA/BBA/BE, BTech, MCA/Any Post Graduation, Any Specialization.

Skills Required:

• Excellent communication and active listening skills.
• Strong problem-solving and multitasking abilities.
• Customer-centric mindset with empathy.
• Ability to handle customer queries and provide resolutions.
• Adherence to quality and compliance standards.

Responsibilities:

• Customer Support: Handle inbound/outbound calls, chats, and emails, ensuring timely and accurate query resolution.
• Issue Resolution: Troubleshoot technical issues and escalate complex cases when needed.
• Product Knowledge: Stay updated on company products, policies, and processes.
• Customer Experience: Ensure a friendly and professional approach in all interactions.
• Escalation Management: Identify and route critical issues to the appropriate teams.
• Compliance & Documentation: Maintain accurate records and follow company policies.
• Quality & Performance: Meet KPIs, participate in training, and continuously improve service quality.
• Collaboration: Work with internal teams to enhance customer support processes.

How To Apply:

• Apply For This Job

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