HGS Hiring BE, BTech, Diploma Freshers in Hyderabad As Technical Support Executive On May 2017

Company Name: HGS International Services Pvt Ltd

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 1 year)

Job Position: Technical Support Executive (Voice)

Qualification: BE, BTech, Diploma

Year of Passing: 2014, 2015, 2016 Passouts

Eligibility Criteria:

• Regional Language Communication Skills (Telugu/English/ Hindi).
• Good in English Communication.
• Basic Telephone Etiquette’s.
• MS Office.
• Typing Skills minimum 15 WPM with 85% accuracy.
• Basic System Navigation Skills.
• Decision Making, numerical ability & logical reasoning.
• Customer Focus and Being Attentive.
• Troubleshooting.
• Ability to write, read and speak English to suit business need.

Job Description:

• Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
• Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
• Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
• The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Job Responsibilities:

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Determines requirements by working with customers.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

How To Apply: Apply For This Job.

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