Genpact Walkin | Voice / Non Voice | Hyderabad

Genpact Freshers and Experienced Walkin Drive in Hyderabad For Voice/Non Voice Roles On 24th June 2024. Graduates are eligible for this walkin drive. More details regarding Genpact Hyderabad Walkin Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Voice/Non Voice

Experience: Freshers / 0 to 1 year

Qualification: Any Graduation

Job Description:

• Genpact Mega Walk-In Drive for Customer Service (Voice/Non Voice) Roles – (Hindi+English) – Hyderabad.
• Work Location: Hyderabad (Work From Office).
• Shift – Flexible with any shift.

Eligibility Criteria:

• Any Graduate (Except Law).
• Post Graduates are not eligible.

Minimum Qualifications:

• Freshers are eligible.
• Candidates up-to 1 year of experience in voice/chat process are eligible.
• Read/speak/comprehension in Hindi+English language is mandatory.

Preferred Qualifications:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities: Customer Service – Voice

• Respond to customer queries and customers concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Job Responsibilities: Customer Service – Voice

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.

Please carry below documents with you:

• 3 copies of updates resume.
• 3 Passport size photographs.
• Original Aadhar card.
• 2 copies of Aadhar card.

Walkin Date: 24th June 2024

Walkin Time: 11.00 AM to 1.00 PM

Walkin Venue & More Details:

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