Genpact Walkin | Content Moderation & Customer Service (Voice) | Hyderabad

Genpact Freshers and Experienced Walkin Drive in Hyderabad For Content Moderation & Customer Service (Voice) Roles On 11th December 2025. Graduates are eligible for this walkin drive. More details regarding Genpact Hyderabad Walkin Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Content Moderation & Customer Service (Voice)

Experience: Freshers/0 to 2 years

Qualification: Graduation

Job Description:

• Genpact Walkin Drive For Content Moderation and Customer Service Roles (Hindi+English).
• Languages Known: English+Hindi.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Only work from office).

Eligibility Criteria:

• Graduation: Any grad except law is eligible.
• Work Experience: Freshers/Experience upto 2 years.
• Candidate should be able to speak/read/understand both Hindi and English language.

Job Responsibilities: Content Moderation

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.
• Provide excellent customer service to our customers.
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature.

Job Responsibilities: Chat Support 

• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

Job Responsibilities: Voice Support 

• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.

Note:

Mandatory documents to carry:

• 2 Copies of resume.
• 2 Passport size photographs (One photograph to be pasted on resume).
• Original Aadhar card

Walkin Date: 11th December 2025

Walkin Time: 12.00 PM to 2.00 PM

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