Genpact Virtual Drive | Collections (Voice Process) | Bangalore

Genpact Virtual Drive in Bangalore For Collections (Voice Process) On 21st February 2025. Graduates are eligible for this virtual drive. More details regarding Genpact Bangalore Virtual Drive is given below.

Company Name: Genpact

Job Location: Bangalore

Job Type: Virtual Drive

Job Category: BPO/BPM

Job Position: Collections (Voice Process)

Experience: 0 to 1 year

Qualification: Graduation

Job Description:

• Genpact Virtual Drive for Collection Roles – Voice Process – Bangalore.
• Shifts: Night Shift.

Required Skills:

• Graduate (in any stream).
• Excellent Communication Skills (verbal and written).
• Accounting Knowledge.

Minimum Qualifications:

• Good customer handling skills.
• High Energy level.
• Effective probing skills and analyzing/understanding skills.
• You should be able to work on a flexible schedule (including weekend shift).

Key Responsibilities:

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment.
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling.
• Provide payment plans basis customer requirement.
• Maintain a deep understanding of client process and policies.

Note:

• Please keep your Original Aadhar Card & E-Aadhar Card with you while appearing for virtual Interview.

Virtual Drive Date: 21st February 2025

Virtual Drive Time: 11.30 AM to 1.00 PM

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