Genpact Recruitment | Voice & Non Voice Process (0-2 years) | Hyderabad

Genpact Freshers and Experienced Recruitment in Hyderabad For Voice & Non Voice Process. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Industry Type: BPM / BPO

Job Position: Voice & Non Voice Process

Experience: Freshers/0 to 2 years

Qualification: Graduation

Job Description:

• Genpact Hiring for Customer Service Roles (Hindi +English).
• Shifts: Flexible with any shift
• Work Location: Hyderabad (Only work from office).

Eligibility Criteria:

• Graduation: Any grad except law is eligible
• Work Experience: Freshers/Experience up-to 2 years.
• Candidate should be able to speak/read and understand both Hindi and English languages.

Job Description: Chat Support

• Only graduates are eligible, post-graduates are not eligible..
• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.

Job Description: Voice Support

• Respond to customer queries and customer’s concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.

How To Apply:

• Apply For This Job

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Non Voice Jobs: Check Here

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