Genpact Recruitment | Voice / Non Voice (0-2 years) | Hyderabad, Gurgaon

Genpact Freshers and Experienced Recruitment in Hyderabad and Gurgaon For Voice/Non Voice Roles. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad and Gurgaon Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad, Gurgaon

Experience: Freshers/0 to 2 years

Job Position: Customer Service (Voice/Non Voice)

Qualification: Any Graduation

Job Description:

• Genpact Inviting Applications for Customer Service: Voice/Non Voice Roles (English).
• Result awaited candidates can also apply.
• Shifts: Flexible with any shift.
• Language Known: English.
• Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
• Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment.

Minimum Qualifications:

• Graduate (Any Discipline except Law)
• Freshers are eligible (Result awaited candidates/2024 pass-outs are eligible).
• Candidates upto 2 year experience in voice process are eligible.

Preferred Qualifications:

• Effective probing skills and analyzing /understanding skills.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities (Customer Service-Voice):

• Respond to customer queries and customers concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.

Job Responsibilities (Customer Service-Non Voice):

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.

How To Apply:

• Registrations are closed

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