Genpact Recruitment | Technical Support (0-3 years) | Bangalore
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Genpact Freshers and Experienced Recruitment in Bangalore For Technical Support. Bachelors or Masters Degree candidates are eligible to apply for this job. More details regarding Genpact Bangalore Job Openings is given below.
Company Name: Genpact
Job Location: Bangalore
Job Position: Technical Support Agent
Experience: Freshers/0 to 3 years
Qualification: Bachelors/Masters Degree
Job Description:
- Genpact is inviting applications for the role of Technical Support Agent (Process Associate, Customer Care).
- Shift Timings: US Shift.
- Mandatory Work form Office.
- Work Location: Bangalore.
Job Responsibilities:
- Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
- Perform troubleshooting to fix the customer issues via Call, Chat and Email.
- Perform RAS (Remote Access Session) when required via Chat and Phone.
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
- Follow-ups via Email and phone on cases.
- Knowledge base Article creation for handled queries.
- Identify and own Lean and Transformation projects.
Eligibility Criteria:
- Any Graduate (Except law/diploma).
- Freshers are eligible.
- Experience: 0 – 3 yrs (Previous experience in IT support/helpdesk, troubleshooting).
Minimum Qualifications:
- Should have a Bachelor’s Degree or higher (B.Tech/ BCA/BSc Computer Science will be preferred).
- Should be fluent in English and Hindi.
- Good communication skills, both written and oral, and should be able to handle client interaction.
- Basic Knowledge on Microsoft Office, Windows Operating Systems, hardware.
- Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.).
- Customer Experience & Process Improvement Capabilities.
Preferred Qualifications/Skills:
- Ability to manage multiple priorities.
- Good analytical skills.
How To Apply:
Bangalore Jobs: Check Here
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