Genpact Recruitment | Customer Service (Voice Process) | PAN India

Genpact Recruitment Freshers and Experienced in PAN India For Customer Service (Voice Process). Graduates are eligible to apply for this job. More details regarding Genpact Job Openings is given below.

Company Name: Genpact

Job Location: PAN India (Bangalore, Hyderabad, Delhi/NCR, New Delhi, Noida, Gurgaon, Jaipur, Jodhpur)

Experience: 0 to 5 years

Job Position: Customer Service (Voice Process)

Qualification: Graduation

Job Description:

• Genpact is inviting applications for Customer Service (Voice Process).
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.

Minimum Qualifications:

• Graduate (Any Discipline).
• Freshers are eligible.
• Fluent in English (Mandatory).

Preferred Qualifications:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency in English and Hindi.
• You should be able to work in rotational shift (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customers concern.
• Making outbound calls to Customers and Employers.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and bring up product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

How To Apply:

• Registrations are closed

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