Genpact Recruitment | Customer Service (0-1 year) | Hyderabad

Genpact Recruitment Freshers and Experienced in Hyderabad For Customer Service. Any Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Category: BPO

Job Position: Customer Service (Process Associate – Technical Voice)

No.of Openings: 50

Experience: Freshers / 0 to 1 year

Qualification: Any Graduation

Job Responsibilities:

• Address all end-user queries as per the process and policies defined in the workflow.
• Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction.
• Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency.
• Identify issue trends and report it to the Subject Matter Experts and Front-line Managers.
• Be a great teammate, work with your peers to help your team perform better.

Minimum Qualifications:

• Any Graduate.
• Freshers are eligible.
• Excellent Communication Skills (verbal and written).
• Hindi is mandatory.

Preferred Qualifications:

• Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS.
• Customer Service background will be an added value.
• Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability.
• Must be willing to work in a 24/7 environment.

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

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