Genpact Recruitment | Chat Support (0-3 years) | Hyderabad

Genpact Freshers and Experienced Recruitment in Hyderabad For International Chat Support Roles. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Experience: Freshers/0 to 3 years

Job Position: Chat Support

Qualification: Graduation

Job Description:

• Genpact Hiring for Chat Support Roles.
• Languages known: English + Hindi.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Only work from office).

Eligibility Criteria:

• Graduation: Any grad except law is eligible.non voice Work Experience: 0-3 years.
• Candidate should be able to speak/read/understand English and Hindi language.

Role & Responsibilities:

• Chat support (Only graduate freshers are eligible (except Law/diploma), we are not considering postgraduates for this role).
• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

Preferred Pre-requisites:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

How To Apply:

• Apply For This Job

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Hyderabad Jobs: Check Here