Genpact Freshers Recruitment | Process Associate (Customer Service) | Bangalore

Genpact Freshers Recruitment in Bangalore For Process Associate (Customer Service). Bachelors Degree candidates are eligible to apply for this job. More details regarding Genpact Bangalore Freshers Job Oepnings is given below.

Company Name: Genpact

Job Location: Bangalore

Job Position: Process Associate (Customer Service)

Experience: Freshers (0 years)

Qualification: Bachelors Degree

Job Description:

• Genpact is inviting applications for the role of Technical Support Agent, Process Associate – Customer Care – Hyderabad.
• Technical Support Agent will support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.

Job Responsibilities:

• Perform troubleshooting to fix the customer issues via Call, Chat and Email.
• Perform RAS (Remote Access Session) when required via Chat and Phone.
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
• Follow-ups via Email and phone on cases.
• Knowledge base Article creation for handled queries.
• Identify and own Lean and Transformation projects.

Minimum Qualifications:

• Should have a Bachelor’s Degree or higher, (B.Tech/BCA/BSc Computer Science will be preferred).
• Should be fluent in required languages.
• Good communication skills, both written and oral, and should be able to handle client interaction.
• Basic Knowledge on Microsoft Office, Windows Operating Systems, hardware.
• Good Knowledge of Desktop/Servers, hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products laptops etc.)
• Customer Experience & Process Improvement Capabilities.

Preferred Qualifications/Skills:

• Ability to manage multiple priorities.
• Good analytical skills.

How To Apply:

• Apply For This Job

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