Genpact Freshers Recruitment | International Chat Support | Hyderabad

Genpact Freshers Recruitment in Hyderabad For International Chat Support Role. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Freshers Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Experience: Freshers

Job Position: International Chat Support

Qualification: Graduation

Year of Passing: 2020 to 2024 Passouts

Job Description:

• Genpact Hiring for Freshers for International Chat Support Roles.
• Languages Known: English.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Only work from office).

Eligibility Criteria:

• Only Freshers are eligible (We are not considering post graduates/undergraduate/pursuing candidates for these roles).
• Only 2020-2024 graduates are eligible.

Minimum Qualifications:

• Graduation in any discipline (except law).
• Freshers are eligible.
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc).
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Preferred Pre-requisites:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.

Job Responsibilities:

• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

How To Apply:

• Apply For This Job

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