Firstsource Walkin | Customer Support Executive (Chat Process) | Hyderabad

Firstsource Freshers and Experienced Walkin Drive in Hyderabad For Customer Support Executive (Chat Process) On 18th July 2025. Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Role Category: Non Voice

Job Position: Customer Support Executive (International Chat Support)

No.of Openings: 80

Experience: Freshers/0 to 3 years

Salary: Rs. 2,75,000 – 3,00,000/- per annum

Qualification: Undergraduates, Graduates

Job Description:

• Firstsource is hiring for Customer Support Executive.
• Department: Customer Support Operations.
• Process: International Non-Voice (Chat Support) Telecom Sector.
• Employment Type: Full-time | Rotational Shifts | Work from Office.
• We are seeking enthusiastic and customer-focused individuals to join our International Chat Support Team in the telecom domain.
• The role involves assisting global customers via chat by resolving queries, troubleshooting issues, and ensuring a smooth customer experience.
• This is a non-voice process requiring strong written communication skills and the ability to multitask in a dynamic environment.

Key Responsibilities:

• Handle multiple customer chats simultaneously to resolve queries.
• Provide accurate, timely, and effective responses while maintaining professional etiquette.
• Adhere to process guidelines and quality standards.
• Collaborate with team leads and support functions to improve customer satisfaction.

Eligibility Criteria:

• Minimum Qualification: Graduate or Undergraduate in any discipline.
• Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers).
• Excellent written communication skills in English.
• Good typing speed with accuracy (minimum 22 WPM preferred).
• Ability to work in a fast-paced environment and flexible to work in rotational shifts.

Preferred Attributes:

• Prior experience in chat support or customer service (international process preferred),
• Strong problem-solving skills and attention to detail.
• Positive attitude, team player, and goal-oriented mindset.

Note:

• Mention HR RIDDHI Agarwal on your resume

Walkin Date: 18th July 2025

Walkin Time: 12.00 PM to 1.00 PM

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