Firstsource Walkin | Customer Support Associate (Non Voice & Blended Process) | Bangalore

Firstsource Freshers and Experienced Walkin Drive in Bangalore For Customer Support Associate (Non Voice & Blended Process) On 29th August 2025. 12th, Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Job Category: BPO

Job Position: Customer Support Associate (Non Voice & Blended Process)

Experience: Freshers/Experienced

Qualification: 12th, Undergraduates, Graduates

Job Description:

• Firstsource is hiring For Hiring for Customer Support Associate (CSA) For Non Voice and Blended Process – Bangalore.
• Non-Voice Process Associate (UK Shift).
• Blended Process Associate Voice & Non-Voice (UK Shift).
• Shift Timings: UK Shift.
• Working Days: 5 Days a Week | 2 Rotational Offs.

Eligibility Criteria:

• Minimum Qualification: 10th Pass and above.
• B.Tech and Postgraduate freshers are not eligible.
• Strong command of written and spoken English.
• Basic computer knowledge (MS Office, Email, Internet browsing).
• Prior BPO or customer support experience is an added advantage.
• Open to freshers and experienced candidates.

Key Responsibilities: Non Voice Process

• Respond to customer inquiries through email and chat support.
• Resolve queries efficiently while maintaining a professional tone.
• Accurately update customer details in internal systems.
• Ensure timely follow-up and closure of open issues.
• Deliver high-quality service in line with defined KPIs.

Key Responsibilities: Blended Process (Voice + Non Voice)

• Handle both voice (inbound/outbound calls) and non-voice (email/chat) interactions.
• Address customer concerns with clarity, empathy, and a solution-oriented approach.
• Escalate unresolved issues appropriately while keeping the customer informed.
• Ensure all communication is documented and updated in real-time.
• Meet performance metrics like First Call Resolution (FCR), Accuracy, and Customer Satisfaction (CSAT).

Interview Process:

• HR Screening Round Role explanation and eligibility check.
• Assessment Test & Live Chat Round Evaluate customer handling and written communication.
• Operations Round Assess process knowledge and practical skills.

Compensation & Benefits:

• Competitive salary structure.
• Unlimited performance-based incentives.
• One-way cab facility.
• Health insurance coverage.
• Paid time off and holiday benefits.
• Excellent career advancement opportunities.
• Structured training and development programs.

Note:

• Candidates coming to office are requested to mention HR Kanak Kumari on thier resume.

Walkin Date: 29th August 2025

Walkin Time: 12.00 PM to 3.30 PM

Walkin Venue & More Details:

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